Partial

Technical Assistance

One intake for technical problems — triaged, never dismissed.

Status shown is the honest current state of this area: Partial. Nothing on this page implies a certification, licence, partnership, government approval or endorsement.

What this service is

Technical Assistance is the single intake for technical problems relating to BD AI services. Every report is triaged and classified rather than rejected, and receives a case reference the reporter can follow. Where a problem belongs to a third-party service, we guide — we do not claim control over systems we do not own.

Core capabilities

Single intake through the help center and live chat
Triage and classification of every report
Case reference the reporter can follow
Escalation to engineering where the issue is ours
Guidance where the issue belongs to a third party

Typical use cases

Something on BD AI is not working as described
A verification, certificate or document lookup fails
A user is unsure whether a problem is theirs or the platform's

Benefits & outcomes

A tracked case instead of an unanswered message
An honest classification, including 'not ours to fix'
A human decision on anything the platform cannot resolve

Delivery & process

Step 1
Submit
Report the issue through the help center or live chat.
Step 2
Triage
The report is classified and given a case reference.
Step 3
Resolve or escalate
Resolved directly, escalated to engineering, or guided where a third party owns it.
Step 4
Close with a record
The case history stays available to the reporter.