Partial

Technical Assistance

One intake for technical problems — triaged, never dismissed.

Status shown is the honest current state of this area: Partial. Nothing on this page implies a certification, licence, partnership, government approval or endorsement.

What this service is

Technical Assistance is the single intake for technical problems relating to BD AI services. Every report is triaged and classified rather than rejected, and receives a case reference the reporter can follow. Where a problem belongs to a third-party service, we guide — we do not claim control over systems we do not own.

Core capabilities

Single intake through the help center and live chat
Triage and classification of every report
Case reference the reporter can follow
Escalation to engineering where the issue is ours
Guidance where the issue belongs to a third party

Typical use cases

Something on BD AI is not working as described
A verification, certificate or document lookup fails
A user is unsure whether a problem is theirs or the platform's

Benefits & outcomes

A tracked case instead of an unanswered message
An honest classification, including 'not ours to fix'
A human decision on anything the platform cannot resolve

Technical Architecture & Consultation

Architecture, security review, system audit and technology planning.

AI, software & RAG architecture consultation

Custom quote

A written architecture review or plan for an AI, software or retrieval system.

Who it is for: Organisations planning or correcting a technical direction

Included: Review of the current or proposed architecture
Written findings and options
A recommended direction with trade-offs stated
Not included: Implementation, unless scoped separately
Any certification or formal accreditation

Delivery: Written deliverable with a clarification round
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

Security review & system audit

Custom quote

A structured review of access control, data handling, audit logging and operational risk.

Who it is for: Organisations handling sensitive data or preparing to open a service

Included: Access control and data handling review
Written findings with severity
Remediation priorities
Not included: A security certification, licence or compliance guarantee
Penetration testing of systems you do not own or authorise

Delivery: Written deliverable
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

Specialized Support / Referral

Free public help, technical problem intake and referral to the responsible party.

Technical problem intake

Free

Report a problem with a BD AI service and receive a case reference you can follow.

Who it is for: Anyone using a BD AI service

Included: Triage and classification of every report
A case reference
Escalation where the issue is ours
Not included: Control over third-party systems BD AI does not own

Delivery: Public intake with case tracking
Workflow: Report the problem → Triage and classification → Response with a case reference
Pricing: No payment is required or requested for this service.

No payment is requested for this service.

Report a problem

Referral to the responsible party

Referral

Where a matter belongs to an authority, provider or specialist, BD AI points you to them.

Who it is for: Anyone whose matter is outside BD AI's remit

Included: Identification of the responsible party where it is publicly known
Published reference material
Not included: Representation before any authority
Any promise about how the responsible party will act

Delivery: Guidance only
Workflow: Describe the matter → Referral to the responsible party
Pricing: BD AI does not deliver this itself; it refers you to the responsible party.

No payment is requested for this service.

See published references

Delivery & process

Step 1
Submit
Report the issue through the help center or live chat.
Step 2
Triage
The report is classified and given a case reference.
Step 3
Resolve or escalate
Resolved directly, escalated to engineering, or guided where a third party owns it.
Step 4
Close with a record
The case history stays available to the reporter.