Services & Products — BD AI — Bangladesh AI Help Desk & Mission

Nine categories, each with the services BD AI can actually deliver today. Free help is free: no payment is requested for it. Anything scoped is quoted in writing before any payment is discussed.

A.AI & Intelligent Systems

AI assistants, retrieval systems, agents and AI-supported document and workflow handling.

AI chatbot & support assistant

Custom quote

A Bangla/English assistant for your own site or service desk, answering from sources you approve.

Who it is for: Businesses, institutions and organisations with repeated enquiries

Included: Assistant scoped to your approved sources
Provenance labelling on answers
Human handover path
Access control and logging
Not included: Any claim that the assistant's answers are authoritative or official
Content moderation of third-party platforms
Ongoing content writing unless agreed in the scope

Delivery: Scoped project, delivered and handed over with documentation
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

RAG / knowledge-base system

Custom quote

Retrieval-augmented answering over your reviewed documents, with a citation behind every answer.

Who it is for: Organisations with large internal or public documentation

Included: Ingestion, chunking and embeddings
Hybrid keyword and semantic retrieval
Human review before a source becomes answerable
Citations on every answer
Not included: Verification of the accuracy of sources you supply
Legal, medical or regulatory advice

Delivery: Scoped project with review checkpoints
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

AI agents & AI document processing

Custom quote

Task-scoped agents that prepare work — drafting, checking, extracting — while a person decides.

Who it is for: Teams with repetitive preparation or document handling

Included: Task-scoped agent design with explicit boundaries
Document classification and structured extraction
Review queue and human approval gates
Logged agent actions
Not included: Autonomous authority over any decision affecting a person
Unreviewed publishing of AI output

Delivery: Scoped project
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

B.Software & Web Solutions

Websites, web applications, dashboards and internal operational systems.

Website & web application development

Custom quote

Public sites, web applications and customer-facing systems built to a written scope.

Who it is for: Businesses, NGOs and institutions

Included: Requirement review and written scope
Implementation with role-based access where needed
Responsive delivery and documentation
Handover and an agreed support arrangement
Not included: Content writing, photography or marketing campaigns unless scoped
Paid advertising

Delivery: Scoped project
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

Dashboards & internal admin systems

Custom quote

Operational dashboards and admin systems for staff, with permissions and audit trails.

Who it is for: Organisations running internal operations

Included: Role-based access design
Operational views and reporting
Audit logging of sensitive actions
Not included: Data migration from systems you cannot grant access to
Third-party licence costs

Delivery: Scoped project
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

C.API & System Integration

Custom APIs, third-party integration, webhooks and data exchange between systems.

Custom API development

Custom quote

Documented APIs for your own systems, with authentication and rate limiting.

Who it is for: Organisations connecting internal or partner systems

Included: API design and documentation
Authentication and rate limiting
Test coverage
Not included: Credentials or keys for third-party services you do not own

Delivery: Scoped project
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

Third-party & AI API integration

Custom quote

Integration with existing services — messaging, storage, AI providers, payment providers.

Who it is for: Organisations with existing tools that do not talk to each other

Included: Integration design and error handling
Webhook receivers with signature verification
Secret handling through server-side configuration only
Not included: Any exposure of API keys or credentials in client code
Responsibility for a third party's own service availability

Delivery: Scoped project
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

D.Automation & Workflow

Operational automation with human approval kept at every decision that affects a person.

Business workflow automation

Custom quote

Routing, classification, reminders and structured handoffs across your operations.

Who it is for: Teams losing hours to repetitive operational work

Included: Process mapping
Automated routing and classification
Scheduled checks and reminders
Human approval gates
Not included: Automated decisions that affect a person without human approval

Delivery: Scoped project
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

Email, notification & reporting automation

Custom quote

Transactional messaging, notification rules and scheduled operational reporting.

Who it is for: Organisations with manual notification and reporting work

Included: Notification rules
Templated transactional messaging
Scheduled reports
Not included: Bulk unsolicited marketing
Sending from a domain you have not verified

Delivery: Scoped project
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

E.Technical Architecture & Consultation

Architecture, security review, system audit and technology planning.

AI, software & RAG architecture consultation

Custom quote

A written architecture review or plan for an AI, software or retrieval system.

Who it is for: Organisations planning or correcting a technical direction

Included: Review of the current or proposed architecture
Written findings and options
A recommended direction with trade-offs stated
Not included: Implementation, unless scoped separately
Any certification or formal accreditation

Delivery: Written deliverable with a clarification round
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

Security review & system audit

Custom quote

A structured review of access control, data handling, audit logging and operational risk.

Who it is for: Organisations handling sensitive data or preparing to open a service

Included: Access control and data handling review
Written findings with severity
Remediation priorities
Not included: A security certification, licence or compliance guarantee
Penetration testing of systems you do not own or authorise

Delivery: Written deliverable
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

F.Education & Training

Practical AI, developer and organisational training programmes.

BD AI Learning — public courses & resources

Free

Open learning material and courses published on the BD AI learning platform.

Who it is for: Students, professionals and anyone learning practical AI skills

Included: Public course and resource access
Progress tracking for enrolled learners
Not included: Any accreditation or government qualification
A certificate where no approved certificate workflow exists for that programme

Delivery: Self-paced on the BD AI learning platform
Workflow: Open BD AI Learning → Enrol in a course → Complete the material
Pricing: No payment is required or requested for this service.

No payment is requested for this service.

Open BD AI Learning

Team, developer & organisational training

Custom quote

Delivered training programmes for a team, built around the work that team actually does.

Who it is for: Businesses, NGOs, institutions and professional groups

Included: Curriculum agreed per audience
Delivery in Bangla or English
Course material for participants
Not included: Accreditation of any kind
Certificates for programmes without an approved certificate workflow
Venue, travel and catering unless scoped

Delivery: Scheduled programme, online or on site
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request training

G.Organization Solutions

Knowledge systems, help desks, dashboards and document systems for businesses, NGOs and institutions.

Organisation knowledge system & help desk

Custom quote

An internal knowledge base and help desk for staff or members, with permissions and history.

Who it is for: Businesses, NGOs, educational and community organisations

Included: Knowledge base with reviewed sources
Help desk with case history
Role-based access and audit logging
Not included: Any implication of government endorsement or official status

Delivery: Scoped project
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

Document & records system

Custom quote

Controlled document handling: versioning, approval, issuance and verifiable references.

Who it is for: Organisations issuing official documents or keeping controlled records

Included: Document versioning and approval workflow
Immutable issued records
Reference-based verification
Not included: Legal validity opinions
Any government or regulatory recognition

Delivery: Scoped project
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a quote

H.Research / Knowledge Assistance

Sourced written briefs, knowledge-base preparation and structured information work.

Structured research & information brief

Custom quote

A written brief on a defined question, with a named source behind every claim.

Who it is for: Institutions, media teams and researchers

Included: Question framing and agreed scope
Sources recorded with publisher and date
One clarification round
Explicit statement of what could not be verified
Not included: Guaranteed conclusions
Claims that cannot be sourced

Delivery: Written deliverable
Workflow: Written requirement review → Scope agreed in writing → Quote issued as a referenced BD AI document → Your approval before any payment is requested → Delivery, review and handover
Pricing: The price depends on scope. A written quote is issued before any payment is requested.

Support terms are agreed in the scope. Nothing is charged before you approve a written quote.

Request a brief

Public information & source discovery

Free

Free help finding the right public source or responsible office for a Bangladesh-related question.

Who it is for: Anyone in Bangladesh

Included: AI-assisted answering with labelled sources
Pointers to the responsible authority
Not included: Any government decision, approval or directive
Dedicated research work, which is a scoped service

Delivery: Public Help Desk
Workflow: Ask through the Help Desk → AI-assisted answer with its sources labelled → Referral or human review where AI is not the right answer
Pricing: No payment is required or requested for this service.

No payment is requested for this service.

Ask the Help Desk

I.Specialized Support / Referral

Free public help, technical problem intake and referral to the responsible party.

Technical problem intake

Free

Report a problem with a BD AI service and receive a case reference you can follow.

Who it is for: Anyone using a BD AI service

Included: Triage and classification of every report
A case reference
Escalation where the issue is ours
Not included: Control over third-party systems BD AI does not own

Delivery: Public intake with case tracking
Workflow: Report the problem → Triage and classification → Response with a case reference
Pricing: No payment is required or requested for this service.

No payment is requested for this service.

Report a problem

Referral to the responsible party

Referral

Where a matter belongs to an authority, provider or specialist, BD AI points you to them.

Who it is for: Anyone whose matter is outside BD AI's remit

Included: Identification of the responsible party where it is publicly known
Published reference material
Not included: Representation before any authority
Any promise about how the responsible party will act

Delivery: Guidance only
Workflow: Describe the matter → Referral to the responsible party
Pricing: BD AI does not deliver this itself; it refers you to the responsible party.

No payment is requested for this service.

See published references

Every entry below carries an honest status. Live means it runs in production today. Partial and In development mean parts of it exist and are still being completed. Planned means it is offered as an engagement and scoped in writing before any commitment. Nothing here implies a certification, licence, partnership or endorsement.

AI products

BD AI Help Desk — AI-assisted answering

Live

The Bangla-first AI-assisted layer of the BD AI Help Desk: it answers from reviewed knowledge, labels the provenance of every answer and refers the matter onward when AI is not the right answer. The staffed help desk service is still preparing to open.

Who it is for: Individuals, small businesses and institutions in Bangladesh
Scope: Grounded question answering, source citation, referral, conversation history
Delivery: Hosted on the BD AI platform
Support: Escalation into live chat, where a person is available
Pricing: Free public access

Trust & verification system

Live

Public verification of BD AI documents, certificates and representatives by reference ID, plus an official channel registry and impersonation reporting.

Who it is for: Anyone verifying a BD AI record, channel or person
Scope: Reference lookup, QR verification, channel registry, impersonation reports
Delivery: Public web endpoints
Support: Reviewed by the BD AI brand protection process
Pricing: Free public access

Corporate & institutional AI solutions

AI agents & automation

Planned

Task-specific AI agents and workflow automation for repetitive operational work, with human approval at decision points.

Who it is for: Businesses and institutions
Scope: Defined per engagement after a written requirement review
Delivery: Custom engagement
Support: Scoped per engagement
Pricing: Contact for quotation

Corporate & institutional AI solutions

Planned

Assessment, design and delivery of AI capability inside an existing organisation, including data handling and access-control design.

Who it is for: Corporates, NGOs and institutions
Scope: Requirement study, architecture, implementation, handover
Delivery: Custom engagement
Support: Scoped per engagement
Pricing: Contact for quotation

Knowledge, RAG & research

Knowledge & RAG systems

Partial

Retrieval-augmented knowledge systems built on reviewed sources, hybrid semantic search and citation of the source behind each answer.

Who it is for: Organisations with internal documentation or public information duties
Scope: Source ingestion, chunking, embeddings, hybrid retrieval, human review
Delivery: Custom engagement, deployed on the BD AI platform
Support: Scoped per engagement
Pricing: Contact for quotation

Research & information services

Planned

Structured research and information briefs with named sources and a provenance label on every claim.

Who it is for: Institutions, media and researchers
Scope: Defined per request
Delivery: Written deliverable
Support: Clarification round included
Pricing: Contact for quotation

AI communication

AI-assisted live chat

Live

Live conversation surface combining AI assistance with human handover, message history and an audit trail.

Who it is for: Visitors and existing clients
Scope: Real-time conversation, handover, transcript retention
Delivery: Hosted on the BD AI platform
Support: Human handover during working hours
Pricing: Free public access

Voice AI

Planned

Bangla and English speech interfaces for support and information delivery.

Who it is for: Organisations serving callers or low-literacy users
Scope: To be defined at engagement
Delivery: Not yet available
Support: Not yet available
Pricing: Contact for quotation

Training, courses & certificates

AI training, courses & certificates

Planned

Practical AI training for teams and individuals. Certificates issued by BD AI carry a reference ID that anyone can verify publicly.

Who it is for: Teams, students and professionals
Scope: Curriculum defined per programme
Delivery: Not yet scheduled
Support: Not yet available
Pricing: Contact for quotation

Technical & professional services

Document vault & compliance evidence

In development

Controlled register for corporate, tax, contractual and policy documents with versioning, integrity hashing, renewal tracking and evidence packs.

Who it is for: Internal administrators and audited institutional engagements
Scope: Registry, versioning, secure storage, renewals, compliance packs
Delivery: Role-restricted admin console
Support: Internal review workflow
Pricing: Not offered as a standalone commercial service

Custom AI development

Planned

Engineering of bespoke AI-enabled applications by OMS IT, delivered under the BD AI platform standards for provenance, audit and access control.

Who it is for: Organisations with a defined build requirement
Scope: Defined per written scope of work
Delivery: Project engagement by OMS IT
Support: Scoped per contract
Pricing: Contact for quotation

Technical issue desk

Partial

Single intake for technical problems: every report is triaged and classified rather than rejected, and receives a case reference that the reporter can follow.

Who it is for: BD AI users and clients
Scope: Intake, triage, classification, resolution or engineering escalation
Delivery: Help center and live chat intake, tracked as a case
Support: Human triage; third-party services are guided, not owned
Pricing: Free for BD AI services

Discuss a requirement

Scoped engagements start with a written requirement review. Quotations are issued as referenced BD AI documents that can be verified publicly.

Contact BD AI Trust & Verification